Terms and Conditions of Cooperation, Complaints and Services

Services are provided by:

The terms used in these Terms mean:

• Contractor – Motion Race Studio Mohammad Shehada;
• Client – any person or entity that places an order with the Contractor;
• Consumer – a natural person who concludes a contract for purposes not directly related to their business or profession (Article 22¹ of the Polish Civil Code);
• Business with consumer rights – a natural person running a business who concludes a contract directly related to that business, where the contract is not of a professional nature for them, in particular in light of the business activity entered in the Central Register and Information on Economic Activity (CEIDG);
• Business Client – a Client who is neither a Consumer nor a Business with consumer rights;
• Quote – an individual offer prepared by the Contractor, specifying the product or service, its parameters, price and lead time;
• Proof – a visual or digital preview of the product sent to the Client for approval before production;
• Website – the website at www.motionracestudio.pl.

Unless stated otherwise, the provisions concerning Consumers also apply to Businesses with consumer rights.

The Contractor’s services include, among others, graphic design, printing, large-format printing and garment marking (e.g. printing and branding on textiles), carried out based on individual Quotes and orders placed by email or in person at the Contractor’s studio.

All printing services are highly individualised: products are not prefabricated, but made to order according to the Client’s specifications.

The Website presents information about the Contractor and its services, and allows Clients to contact the Contractor, for example by email or through a contact form. No account or registration is needed to use the Website.

To use the Website, you need a device with internet access and an up-to-date web browser with cookies enabled; to contact us, you also need an active email address.

Users may not provide unlawful content through the Website.

Comments or complaints about the functioning of the Website can be sent to info@motionracestudio.pl. The Contractor will respond within 14 days.

Information on the Website does not constitute an offer within the meaning of the Polish Civil Code. It is an invitation to request a Quote.

• The Client sends an enquiry by email or in person, describing the product or service required.
• The Contractor prepares a Quote, which states the parameters, price, lead time, delivery method and how long the Quote is valid.
• The contract is concluded when the Client accepts the Quote and confirms the specification (for example by email or in writing at the studio).
• The Contractor confirms the concluded contract, together with the information required by law, on a durable medium, usually by email.

The Contractor may decline an enquiry or order without giving a reason, before the contract is concluded.

A contract may be concluded only by an adult with full legal capacity or, for entities other than natural persons, by a person authorised to represent them.

The Client provides files prepared according to the technical specifications given by the Contractor. Each file is checked for technical compliance with these specifications.

• If a file needs technical correction, the Contractor informs the Client. Production starts only after the Client approves the correction, makes their own changes or confirms the file as it is.
• If the Client asks for production from a file that the Contractor has flagged as not compliant, the Contractor is not liable for defects resulting from the issues that were pointed out and accepted by the Client.
• Approval of a Proof by the Client is the basis for production. Errors visible in an approved Proof (e.g. spelling mistakes, wrong data) are not grounds for a complaint.
• The Contractor does not check or correct the content of the Client’s materials (texts, data, spelling), unless agreed otherwise.
• The Contractor may refuse to carry out an order if the materials contain unlawful content or infringe the rights of third parties.
• Files provided by the Client are deleted 90 days after the order is completed. The Contractor does not archive the Client’s files beyond this period.

Production waste and surplus prints are passed on to a paper recycling company.

Due to the nature of printing technology, the following tolerances form part of the agreed product specification:

• differences in dimensions of up to 2 mm due to cutting tolerance;
• shifts of spot UV varnish of up to 0.3 mm relative to the printed image;
• minor differences in colour shades resulting from conversion from RGB to CMYK, differences between monitors, and different materials or production batches;
• minimal shifts of the cutting plotter.

Differences within these tolerances are not a defect or a non-conformity of the product with the contract. The Contractor will inform the Client about them before the contract is concluded.

Prices are given in Polish zloty (PLN). Prices for Consumers are always gross (including VAT). The Quote states whether the price is net or gross, as well as any additional costs, such as delivery.

Accepted payment methods are stated in the Quote and may include bank transfer to the Contractor’s account, and cash or card payment at the studio.

• The Contractor may require full or partial payment in advance before starting production.
• If an agreed advance payment is not made within 14 days of concluding the contract, the Contractor may withdraw from the contract.
• If the Contractor cannot carry out an order that has already been paid, the payment is refunded within 14 days.
• The Contractor issues a receipt or a VAT invoice for each order.

Changes to prices or promotions do not affect contracts already concluded. Promotions cannot be combined unless their rules state otherwise.

The lead time is stated in the Quote. It is counted from the later of these two dates: approval of the final file or Proof, or receipt of the agreed advance payment.

• Products can be collected in person at the studio, or delivered within Poland by courier or to a parcel locker. Delivery costs are stated in the Quote.
• We recommend checking the parcel in the presence of the courier and, in the case of visible damage, asking the courier to prepare a damage report. This is only a recommendation and does not limit a Consumer’s rights.
• For Consumers, the risk of loss or damage passes when the product is handed over to the Consumer or a person they have authorised. For Business Clients, it passes when the product is handed over to the carrier.
• If delivery fails for reasons attributable to the Client (e.g. a wrong address or unjustified refusal to accept the parcel), the cost of re-delivery may be charged to the Client. Because products are made to order, the Client remains obliged to pay for them.

Under Article 38(1)(3) of the Polish Consumer Rights Act of 30 May 2014, a Consumer does not have the right to withdraw from a distance contract for goods that are not prefabricated, are made to the Consumer’s specifications, or serve to meet their individual needs. Personalised products such as banners, films, signs and branded textiles cannot be returned.

Furthermore:

• for design services, the right of withdrawal expires once the service has been fully performed, if the Consumer was informed before it started that they would lose the right of withdrawal and expressly agreed to this (Article 38(1)(1) of the Consumer Rights Act);
• contracts concluded in person at the Contractor’s studio are neither distance nor off-premises contracts, so the statutory right of withdrawal does not apply to them.

If, exceptionally, a distance contract concerns a product that is not personalised, the Consumer may withdraw from it within 14 days of receiving the product, without giving a reason, by sending a statement by email or post. The Contractor will send a confirmation of receipt, refund the payment (including the cheapest standard delivery cost) within 14 days, and may withhold the refund until the product is returned or proof of its return is provided. The Consumer bears the direct cost of returning the product. The model withdrawal form from Annex 2 to the Consumer Rights Act is available on request.

The Contractor is liable to Consumers for any non-conformity of the product with the contract that exists when the product is delivered and becomes apparent within 2 years of delivery, under Chapter 5a of the Consumer Rights Act.

• Complaints can be sent by email to info@motionracestudio.pl or in writing to the Contractor’s address.
• To help us handle the complaint quickly, we recommend including a description of the problem, photos, the order number and your request. This information is not required for a complaint to be valid.
• The Consumer may request repair or replacement. If repair or replacement is impossible, too costly, or has not been carried out, the Consumer may request a price reduction or, if the non-conformity is not minor, withdraw from the contract.
• The Contractor will respond to the complaint within 14 days of receiving it. If it does not respond within this time, the complaint is considered accepted.
• The Contractor may verify the complaint using recordings from the CCTV monitoring of the packing area, in accordance with the CCTV Privacy Notice.
• The cost of repair or replacement, including delivery, is borne by the Contractor.

This section does not apply to Consumers or Businesses with consumer rights.

• Under Article 558 § 1 of the Polish Civil Code, the Contractor’s liability under statutory warranty (rękojmia) is excluded.
• The Business Client should inspect the products on receipt and report any visible defects within 7 days. The Contractor will consider such reports in good faith.
• The Contractor’s total liability is limited to the value of the order concerned and does not include lost profits. This limitation does not apply to damage caused intentionally.
• Disputes will be resolved by the common court competent for the Contractor’s registered seat in Wrocław.

• The content of the Website, including texts, graphics, photos, videos and logos, is protected by copyright and belongs to the Contractor or is used under licence. Copying or distributing it without the Contractor’s prior consent is prohibited.
• By providing materials for printing, the Client confirms that they hold the necessary rights to them (including copyright and trademark rights) and that their use will not infringe the rights of third parties. If such claims arise, the Client is responsible for them.
• Unless agreed otherwise in writing, after full payment the Client receives a non-exclusive licence to use designs created by the Contractor for the purpose agreed in the order. A transfer of economic copyrights requires a separate agreement in writing, specifying the fields of exploitation.
• The Contractor may show completed work in its portfolio and social media, unless the Client objects.

The controller of personal data is Motion Race Studio Mohammad Shehada. Personal data is processed in accordance with the GDPR. Full information on how we process data, including your rights, is available in our Privacy and Cookies Policy and our CCTV Privacy Notice, published on the Website.

Consumers may use out-of-court ways of resolving complaints and pursuing claims, for example:

• mediation or a permanent consumer arbitration court at the Provincial Inspectorate of Trade Inspection (WIIH);
• free help from a municipal or district consumer ombudsman (rzecznik konsumentów).

Information on these procedures is available at www.uokik.gov.pl. Using them is voluntary for both parties. Disputes with Consumers are resolved by the common court competent under the Polish Code of Civil Procedure.

• Matters not covered by these Terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.
• Nothing in these Terms excludes or limits the rights of Consumers or Businesses with consumer rights under mandatory provisions of law. If any provision conflicts with such law, the law prevails.
• The Contractor may amend these Terms by publishing a new version on the Website. Contracts concluded before the change are governed by the previous version.
• These Terms are available in Polish, English and Arabic. In case of differences, the Polish version prevails.
• These Terms enter into force on 5 October 2026 and replace all previous versions.